This Privacy Policy explains what personal information maya99 collects from players in the Philippines, how it is used and stored, and the rights you have regarding your own data. We take your privacy seriously and handle all personal information with care.
This Privacy Policy applies to all individuals who visit, register, or use the maya99 platform at maya99.onl. Whether you are a registered account holder, a visitor browsing the site, or someone who has contacted the support team, this policy covers how we handle the personal information you provide or that is collected in the course of your interaction with the platform.
maya99 is an online gaming platform serving players in the Philippines. This policy is written with Philippine users in mind and reflects our obligations in handling personal data responsibly and securely.
By using the maya99 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data as described here, you should discontinue use of the platform.
maya99 collects personal information in the following categories depending on how you interact with the platform:
When you create an account, we collect: your full name, date of birth, email address, mobile number, and a username. This information is required to set up and maintain your account.
Before your first withdrawal can be processed, you must complete identity verification. This requires submission of a valid Philippine government-issued identification document. The information on that document — including your name, ID number, and photo — is collected and verified against the details on your account.
We collect information related to your deposits and withdrawals, including your preferred Philippine banking channel or e-wallet details necessary to process transactions. We do not store full payment credentials beyond what is needed to process and record the transaction.
We automatically collect certain technical data when you access the platform, including: IP address, device type, browser type, operating system, pages visited, and time spent on the platform. This data is used for security monitoring, platform improvement, and fraud prevention.
If you contact the maya99 support team, we retain records of your communications — including the content of messages and any attachments — to assist with your enquiry and for quality assurance purposes.
| Data Category | Examples | Collected When |
|---|---|---|
| Identity | Full name, date of birth | Registration |
| Contact | Email address, mobile number | Registration |
| KYC / Verification | Government ID, photo | Before first withdrawal |
| Financial | Banking channel, transaction history | Deposits and withdrawals |
| Technical / Device | IP address, browser, device type | Each platform visit |
| Communications | Support messages, chat logs | When you contact support |
The personal information collected by maya99 is used strictly for the purposes described below. We do not use your information for purposes beyond what is listed here without your consent.
maya99 processes personal data on the following legal grounds:
maya99 does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We share personal data only in the following circumstances:
All third parties with whom we share data are required to handle that data securely and only for the specific purpose for which it was shared.
maya99 applies industry-standard security measures to protect your personal information from unauthorised access, loss, or misuse. These include:
While we take reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials. If you believe your account has been compromised, contact maya99 support immediately.
The maya99 platform uses cookies and similar technologies to support platform functionality and improve your experience. Cookies are small text files stored on your device when you visit a website.
We use the following types of cookies:
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of the maya99 platform.
As a player on maya99, you have the following rights regarding your personal data:
To exercise any of these rights, contact the maya99 support team through the details available on the platform. We aim to respond to all data requests within a reasonable timeframe. Some requests may require additional identity verification before they can be fulfilled.
Note that certain data — such as KYC records and transaction logs — may need to be retained for a minimum period even after account closure to comply with applicable legal and anti-money laundering requirements.
maya99 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. General retention guidelines are as follows:
Once the applicable retention period has passed and there is no further legal basis to retain your data, it will be securely deleted or anonymised.
The maya99 platform is strictly for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. Age verification is enforced through the KYC process, and any account found to belong to a person under the age limit will be closed and any funds in the account dealt with in accordance with our Terms and Conditions.
If you believe a minor has registered on the platform, please contact our support team immediately.
maya99 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in law, or improvements to our data handling practices. When changes are made, the revised policy will be published on this page with an updated date.
We encourage you to review this page periodically. Continued use of the maya99 platform after a policy update constitutes your acknowledgement of the revised terms.
If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a data concern, you can reach the maya99 support team through the contact details available on the platform. You may also refer to our FAQ page for answers to common account and privacy questions.
For concerns about responsible gaming, account limits, or self-exclusion, visit our Responsible Gaming page.
For the full platform rules governing your account, refer to the Terms and Conditions.
Your personal data is handled with care at every stage. If you have concerns about how your information is used, contact the maya99 support team directly. We respond to all data enquiries and take your privacy seriously.
These are the core practices behind how maya99 handles personal data — designed to keep your information safe and your account secure.
Every interaction between your device and the maya99 platform is protected by SSL encryption. Your personal data and account credentials are never transmitted in plain text.
Before any withdrawal is processed, your identity is confirmed through KYC using a valid Philippine government ID. This protects you from unauthorised withdrawals and ensures funds reach the right person.
Password changes, new device logins, and withdrawal requests require OTP verification sent to your registered mobile number. Even if someone has your password, they can't access sensitive features without this second step.
Your personal information is never sold or rented to third parties for commercial use. Data is shared only where strictly necessary — such as with banking partners for payment processing or KYC providers for identity verification.
You have the right to access, correct, and in certain circumstances request deletion of your personal data. Contact maya99 support to exercise any of these rights and we'll respond in a timely manner.
Personal data is retained only for as long as required for its original purpose or by applicable legal obligation. Once a retention period expires, data is securely deleted or anonymised.