maya99 Terms & Conditions

01 Acceptance of Terms

By accessing or using the maya99 platform at maya99.onl, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions. These Terms apply to all activities carried out through your account, including browsing, registering, depositing, wagering, and withdrawing.

If you do not agree with any part of these Terms, you must not use the maya99 platform. Continued use of the platform following any update to these Terms constitutes your acceptance of the revised version.

maya99 reserves the right to update or amend these Terms at any time. Significant changes will be communicated through the platform. It is your responsibility to check these Terms periodically.

02 Eligibility and Account Registration

The maya99 platform is available exclusively to individuals who meet all of the following conditions:

• You are at least 21 years of age. Online gaming and betting on maya99 is strictly for adults. Misrepresenting your age is a serious violation of these Terms.
• You are physically located in the Philippines at the time of accessing and using the platform.
• You are not acting on behalf of another person or entity when registering or placing bets.
• You are not an employee, contractor, or immediate family member of an employee of maya99 or its affiliated entities.
• You have not been self-excluded or banned from the platform previously.

Each individual may hold only one active account on the maya99 platform. Duplicate accounts are strictly prohibited and will be closed upon discovery. Any balance or pending withdrawals associated with a duplicate account may be forfeited.

When registering, you must provide accurate, complete, and current information. You agree to keep this information up to date. maya99 reserves the right to request supporting documentation to verify the information you provided during registration.

03 Account Security and KYC Verification

You are solely responsible for maintaining the confidentiality of your account login credentials. Do not share your password with anyone. maya99 is not liable for any loss or damage resulting from unauthorised access to your account caused by your failure to keep your credentials secure.

As part of our commitment to account security, the maya99 platform uses SSL encryption for all data transmitted between your device and our servers. Sensitive account actions — including password changes and withdrawal requests — require OTP (one-time password) authentication.

Before your first withdrawal can be processed, your account must complete KYC (Know Your Customer) identity verification. This involves submitting a valid Philippine government-issued ID. KYC protects both you and the platform by confirming that funds are sent only to their rightful owner. Accounts that have not completed KYC may have withdrawal requests held until verification is complete.

If you suspect any unauthorised activity on your account, notify maya99 support immediately via the contact information available on the platform.

04 Deposits and Withdrawals

All transactions on maya99 — deposits, bets, winnings, and withdrawals — are conducted in Philippine Peso (PHP). There is no currency conversion involved at any stage of your account activity.

Accepted deposit methods include Philippine online banking, bank transfer, and supported local e-wallets. Credit cards and cryptocurrency are not accepted as deposit or wagering instruments on maya99.

Withdrawal requests are processed to the same banking channel or e-wallet used for deposit, subject to completed KYC verification. Processing times may vary depending on the selected method. VIP members benefit from prioritised withdrawal processing.

You may only withdraw funds that were deposited by you through your verified payment method. maya99 reserves the right to conduct additional checks before releasing a withdrawal where fraud, bonus abuse, or suspicious activity is suspected. Funds found to have been obtained through prohibited activity may be voided.

05 Betting and Gaming Rules

By placing a bet or participating in any game on the maya99 platform, you acknowledge the following:

• All slot game and casino outcomes are determined by RNG (random number generation). No outcome is predetermined or manipulable.
• Sports betting outcomes are determined by the results of real-world events. maya99 uses independent data sources to settle markets.
• Once a bet has been confirmed and accepted by the platform, it cannot be cancelled or amended by the player.
• In the event of a technical error or system fault that results in an incorrect payout, maya99 reserves the right to void the affected bets or correct the payout amount.
• Bets placed on events where the outcome was already known at the time of placement will be voided.

Minimum and maximum bet amounts apply to all games and betting markets. These limits are displayed within the respective game or market interface at the time of play.

06 Bonuses and Promotions

maya99 may offer bonuses, reload rewards, cashback, and other promotional benefits to eligible players from time to time. All bonuses are subject to specific terms which will be communicated at the time the offer is made.

General conditions that apply to all bonus offers unless otherwise stated:

• Bonuses are intended for personal use by the account holder only.
• Bonus funds must meet any applicable wagering requirements before they may be withdrawn as real money.
• maya99 does not publish fictitious bonus percentages, amounts, or wagering multipliers in advance of a confirmed active offer. Any bonus terms will be clearly stated when the offer is active.
• Attempting to abuse or manipulate bonus conditions — including through multiple accounts, co-ordinated play, or artificial wagering patterns — will result in the forfeiture of the bonus and may result in account suspension.

maya99 reserves the right to withdraw, modify, or suspend any promotional offer at any time without prior notice, where it reasonably determines that the offer has been or is being abused.

07 VIP Program

Active players on the maya99 platform are automatically enrolled in the VIP Program. Progression through Silver, Gold, Platinum, and Diamond tiers is based on account activity. Each tier unlocks additional benefits including priority support, enhanced withdrawal processing, and personalised service.

VIP tier status and associated benefits are at the discretion of maya99. The platform reserves the right to adjust tier criteria, benefits, or the program structure at any time. Players will be notified of material changes through the platform.

VIP benefits are non-transferable and apply to the registered account holder only. Any attempt to sell, trade, or otherwise transfer VIP benefits is prohibited and will result in the benefits being revoked.

08 Responsible Gaming

maya99 takes responsible gaming seriously. The platform is designed for adults who choose to engage in online gaming as entertainment. Gaming outcomes are random and no result is guaranteed — no strategy, system, or session plan eliminates the inherent risk of wagering real money.

Players are encouraged to:

• Set a session budget before playing and stick to it regardless of outcome.
• Set time limits on gaming sessions and take regular breaks.
• Never chase losses by increasing stakes after a losing run.
• Treat gaming as entertainment spending — not as a source of income or a financial strategy.

If you feel that your gaming activity is becoming difficult to control, self-exclusion and account limit tools are available. Contact maya99 support or visit our Responsible Gaming page for guidance and resources.

09 Prohibited Activities

The following activities are strictly prohibited on the maya99 platform. Violation of any of these conditions may result in immediate account suspension, forfeiture of balances, and reporting to relevant authorities:

• Registering or using more than one account.
• Providing false, inaccurate, or misleading information during registration or KYC.
• Using the platform if you are under 21 years of age.
• Using automated bots, scripts, or software to interact with the platform.
• Engaging in collusion, match-fixing, or any activity designed to manipulate game or sports outcomes.
• Depositing or wagering funds derived from illegal activity.
• Attempting to exploit technical errors, bugs, or loopholes in the platform for financial gain.
• Coordinating play with other accounts to abuse bonus or promotional terms.

10 Intellectual Property

All content on the maya99 platform — including but not limited to text, graphics, logos, game assets, software, and design elements — is the property of maya99 or its content licensors and is protected under applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any content on the platform without prior written authorisation from maya99.

11 Limitation of Liability

To the fullest extent permitted by applicable law, maya99 shall not be liable for any indirect, incidental, special, or consequential losses arising from your use of the platform. This includes losses arising from system downtime, delayed transactions, or errors in bet settlement caused by data feed failures beyond our control.

maya99 does not guarantee uninterrupted access to the platform at all times. Scheduled maintenance, technical issues, or external network conditions may occasionally affect availability. The platform will make reasonable efforts to minimise disruption and communicate planned downtime in advance where possible.

Nothing in these Terms limits or excludes liability that cannot be excluded under applicable Philippine law.

12 Amendments and Governing Law

maya99 reserves the right to amend these Terms and Conditions at any time. Updates will be published on this page with a revised date. Continued use of the platform following a published update constitutes your acceptance of the amended Terms.

These Terms and Conditions are governed by the laws applicable in the jurisdiction in which maya99 operates. Any dispute arising from your use of the platform that cannot be resolved informally will be subject to the appropriate legal processes under those governing laws.

If you have questions about these Terms, you can contact the maya99 support team through the contact details available on the platform. For responsible gaming concerns, please visit the Responsible Gaming page.